Marketing Without the Fluff is a sole trader marketing service based in England. We provide social media management, content creation, and marketing services primarily to sole traders and small businesses.

For the purposes of this policy, 'we', 'us', and 'our' refers to Marketing Without the Fluff.

If you have any questions about how we handle your data, please contact us at:

Email: lindy@marketingwtf.com

Address: 17 Ashford Rise, Sutton in Ashfield, Nottinghamshire, NG17 2BB, England

We collect the following types of personal data when you visit our website or get in touch with us:

• Your name

• Email address

• Phone number

• Business name and details you share with us

• The content of your message or enquiry

• Name and contact details

• Preferred date and time for calls

• Business information relevant to your booking

• IP address (anonymised)

• Pages visited and time spent on site

• Browser type and device information

• How you found our website (referral source)

• Geographic location (country/city level only)

Our website uses cookies. These are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function

• Analytics cookies (Google Analytics) — to understand how visitors use our site

When you first visit our site, you will be asked to consent to non-essential cookies. You can manage or withdraw consent at any time via your browser settings.

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested

• To process and manage bookings or discovery calls

• To send you information about our services (only where you have given consent)

• To improve our website and understand how visitors use it (analytics)

• To fulfil our legal and contractual obligations

Under UK GDPR, we rely on the following legal bases:

• Contract — when processing is necessary to fulfil a service you have requested

• Legitimate interests — for analytics and improving our services

• Consent — for marketing communications and non-essential cookies

• Legal obligation — where required by law

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who help us run our business, including:

• Google LLC — for Google Analytics and Google Ads (privacy policy at policies.google.com)

• Email and booking platform providers used to manage enquiries and appointments

All third parties are required to process your data securely and only for the purposes we specify.

Some of our third-party providers (such as Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as adequacy decisions or standard contractual clauses.

• Enquiry and contact form data — up to 2 years from last contact

• Client data — for the duration of our working relationship and up to 6 years thereafter (for legal/tax purposes)

• Analytics data — as per Google Analytics default retention settings (up to 26 months)

We will securely delete or anonymise your data once it is no longer needed.

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the data we hold about you

• Right to rectification — you can ask us to correct inaccurate data

• Right to erasure — you can ask us to delete your data in certain circumstances

• Right to restrict processing — you can ask us to limit how we use your data

• Right to data portability — you can request your data in a portable format

• Right to object — you can object to processing based on legitimate interests

• Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [your-email@domain.com]. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113

We would, however, appreciate the chance to address your concerns before you contact the ICO, so please reach out to us in the first instance.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.